Order & Defect Replacement Policy

All Sales Are Final — No Returns, Exchanges, or Trial Periods.

Due to strict pet health, hygiene, and feline sanitary safety standards, we do not accept returns or exchanges on pet play items once shipped. We do not offer trial periods. Please review all product specifications and pack options carefully prior to checkout.

14-Day Defect & Shipping Damage Warranty

While all sales are final, we stand 100% behind the craftsmanship of every product we deliver. If your order arrives damaged, defective, broken, or with missing components, our customer care team will provide an immediate Free Replacement or Full Refund within 14 days of confirmed delivery.

How to Submit a Defect or Damage Claim

To file a claim for a defective or damaged package, please contact our support team within 14 days of delivery:

  • Email: support@vunelio.com
  • Subject Line: Defect Claim - [Your Order Number]
  • Required Details: Your full name, order number, and clear photos or a brief video demonstrating the defect or transit damage.

Our support team reviews defect submissions within 24 business hours. Once verified, a replacement order with tracked USPS shipping or a full refund back to your original payment method will be issued promptly.

Order Cancellations & Address Modifications

Orders may be cancelled or modified within 2 hours of placement. Because our automated US warehouse facility begins picking, packing, and dispatching orders rapidly, cancellation requests submitted after 2 hours cannot be guaranteed once shipment processing has commenced.

Customer Support

For any questions regarding your order, shipping status, or defect warranty, please reach out to support@vunelio.com.

Disclaimer

This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see "WESTERN BID" listed as the payee on your PayPal account and credit card statement.